1. Payment Overview
All payments for SocialMdAI subscriptions are processed through Razorpay, India's leading payment processor.
1.1 Accepted Payment Methods
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Net Banking (all major Indian banks)
- UPI (Google Pay, PhonePe, Paytm, WhatsApp Pay, etc.)
- Wallets (Paytm, Amazon Pay, etc.)
- EMI options (select cards)
🔒 Security Note:
Med97 Inc DOES NOT store your complete payment information. Card numbers are stored only by Razorpay (PCI-DSS compliant). All transactions use HTTPS/TLS encryption.
2. Pricing & Billing
- Current pricing displayed on Platform at time of purchase
- Displayed prices are exclusive of GST (18%); applicable tax is shown at checkout
- Prices subject to change with 30 days' notice
- Changes apply only to new subscriptions
3. Refund Policy
3.1 7-Day Money-Back Guarantee
- If not satisfied within 7 days of purchase, we offer a full refund
- Applies to first purchase only
- No questions asked
- Refund processed within 5-7 business days
3.2 Pro-Rata Refund (Mid-Term Cancellation)
Formula: Pro-Rata Refund = (Remaining Days ÷ Total Days in Subscription) × Amount Paid
Example: Annual subscription ₹12,000 → Cancel after 6 months → (181 ÷ 365) × ₹12,000 = ₹5,943.84
4. Cancellation Policy
⚠️ Important: Cancellations take effect at END OF BILLING CYCLE
- Your subscription continues until renewal date
- You have full access until renewal date
- Billing cycle end date shown in account dashboard
How to Cancel
Self-Service:
- Log into account
- Settings → Subscription
- Click "Cancel Subscription"
By Email:
Email: hello@med97.com
Subject: "CANCEL SUBSCRIPTION"
5. Dispute Resolution
- Contact: hello@med97.com
- Subject: "PAYMENT DISPUTE"
- Provide transaction details and description
- We investigate within 5-7 business days
- Resolution provided with processing timeline
By making a payment through SocialMdAI, you acknowledge acceptance of this Razorpay Payment & Refund Policy.